I have a Philips SPC 900NC webcam that I use for various purposes. I have been using it with skype for years. Sometime during the upgrade to Windows 10 the camera ceased to be recognised by the OS. It works fine using the original Philips app and I have been using the old version of skype (7.33.0.104) despite prompts to update.
My Philips spc900nc camera works perfectly fine with Skype. But, when I launch the Camera App it says 'To get started, connect a camera'. I reinstalled drivers.
The camera does not appear under 'Devices and Printers' so I tried adding it. It is now listed as a POS device (which are not renowned for their audiovisual communication capabilities).
The Microsoft Camera app reports error 'We can't find your camera' 0xA00F4244(0xC00D36D5) which is not much help. Device Manager sees it and reports no problems. The support page suggests looking for a stream.sys driver file which would indicate it is obsolete but the driver files are CamExt40V64.ax camdrv42.sys ksthunk.sys for video and dmk.sys ksthunk.sys portcls.sys and USBAUDIO.sys for the mic. There isn't much point in having a webcam on a Windows 10 machine that is not recognised by the OS. Does anyone have any suggestions? Let me lead off by saying, I am computer stupid and do NOT know much about computers. I do know that since the latest June Windows 10 update, my Microsoft LifCam was uninstalled and no where to be found!!
Why did this happen and how do I get it back?! Why did Microsoft do this when we didnt ask for it!
I am not happy, and Please, please, please, dont tell me to start up in safe-mode and get into this and that and everywhere else! I DONT UNDERSTAND ALL OF IT! I JUST WANT MY CAMERA BACK!! Vicki Coffey.
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I have tried uninstalling the drivers, rebooting and scan for hardware changes. Nazvanie deviz rechevka pesnya otryada vdv k smotru stroya i pesni. This just takes me around in a loop with Windows reinstalling the same drivers. Rolling back drivers does not appear to be an option as it is greyed out. I am using a desktop machine with the webcam plugged directly in to the motherboard USB.
I upgraded from Windows 7 to Windows 10 Pro last year. The issue first appeared during one of the major Windows 10 updates a few months ago. I looked for a solution at the time but although a few others had similar issues there didn't seem to be any fix. I notice the camera mic appears in Device Manager under 'Sound, video & game controllers' and a new heading(I think) 'Audio inputs and outputs' I also notice Device Manager appearing to do a 'refresh' every couple of minutes as if it's not finding something it needs. The camera is still functional in Philips VLounge and in the old version of skype but Windows 10 Camera app and new skype don't know it exists. I'm sure it is not the antivirus software as it does not have a camera security feature and ransomware protection is not stopping the camera from working. Hi Will, We'd like to verify if you've already attempted to install the driver using the compatibility mode?